Hypermedia Knowledge Management for Intelligent Organizations

Using a simple model consisting of individual knowledge bases, organization knowledge bases, organization actions, and environment responses, hypermedia is investigated as a technology for knowledge management in intelligent organizations. Cognitive mapping, issue-based information systems, and generallzed hypertext methods are reviewed before proposing desirable features of hypermedia organization knowledge management. These desirable features include a variety of typed hypertext nodes and links, process memory, learning support, and both automated and user-directed manipulation of knowledge bases. Interactions of the knowledge bases with organization actions and environmental responses are also discussed.